Frequently Asked Questions

HOW DO I PLACE AN ORDER?

To place an order, please refer to our detailed Purchase Procedure for instructions.

CAN I BUY PRODUCTS NOT AVAILABLE ON THIS WEBSITE?

Yes, we offer a wide range of brands and products that may not be listed on our website. If you have a specific item in mind, simply contact us, and we’ll be happy to source it for you.

HOW LONG DOES IT TAKE TO PREPARE AND START SHIPPING?

We aim to prepare and ship your order within 2-4 days after it’s placed.

WHAT SHIPPING METHODS DO YOU OFFER?

• Standard Shipping: Free shipping on all orders. Delivery typically takes 12-24 days.
• Expedited Shipping via FedEx: For faster delivery, we offer expedited shipping through FedEx, which takes 4-7 days and is charged at $30.

WHERE CAN WE DELIVER THE PACKAGE TO?

We ship to most countries worldwide, except for Russia, India, Malta, Palestine, Saudi Arabia, Switzerland, and South Sudan.

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers may take 1-2 days to appear in the shipping carrier’s system. If your tracking number still isn’t working after this period, please contact the shipping carrier directly for assistance.

WILL I BE NOTIFIED OF MY PAYMENT RESULT?

Yes! After your payment is processed, you will receive an email notification within 24 hours confirming the payment status. If your payment is successful, we will update you with handling and shipping details. If there’s an issue, we’ll inform you and help resolve it.

DO YOU HAVE ANY DISCOUNT CODES I CAN USE?

We occasionally offer discount codes during special promotions or events. Be sure to check our website from time to time to catch the latest deals.

DUTIES & TAXES

Please note that all international duties and taxes are the responsibility of the customer and are not included in the checkout price.

HOW DOES PAYMENT WORK?

For payment details, please visit our Payments Page for more information on the available methods.